Resolved -
Empathize with those affected and let them know everything is operating as normal.
Dec 8, 15:40 EST
Monitoring -
Let your users know once a fix is in place, and keep communication clear and precise.
Dec 8, 15:30 EST
Identified -
As you continue to work through the incident, update your customers frequently.
Dec 8, 15:36 EST
Investigating -
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Dec 8, 16:06 EST